Privacy Policy

Last Updated: 01-11-2024

At Mantra Handicrafts, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website www.topstatues.com or purchase our handmade products.

1. Information We Collect

We collect the following types of information:

• Personal Information:
  • Name, email address, shipping/billing address, and phone number (provided during checkout).
  • Payment details (processed securely via third-party gateways like PayPal, Stripe, etc.).
  • Account credentials (if you create a customer account).
• Non-Personal Information:
  • Browser type, IP address, device information, and cookies (see Section 6).
  • Website usage data (e.g., pages visited, products viewed).
• Custom Order Details:
  • Information provided for personalized/custom handicrafts (e.g., engraving requests, design preferences).

2. How We Use Your Information

We use your data to:

• Process and fulfill orders for our handmade products.
• Communicate with you about orders, shipping, and customer service inquiries.
• Improve our website, product offerings, and user experience.
• Send promotional emails (only with your consent; opt-out anytime).
• Comply with legal obligations (e.g., tax reporting).

3. Sharing Your Information

We do not sell or rent your personal data. We may share it with:

• Service Providers: Third parties essential to our operations (e.g., payment processors, shipping carriers like USPS/DHL).
• Artisans/Crafters: For custom orders requiring collaboration (limited to necessary details only).
• Legal Authorities: If required by law (e.g., fraud investigation).

4. Data Security

• We use SSL encryption to protect data transmitted on our website.
• Payment information is processed through PCI-compliant gateways (e.g., Stripe, PayPal).
• Access to personal data is restricted to authorized personnel only.

5. Data Retention

We retain your information only as long as necessary:

• Order details: Stored for 2 years to comply with tax/legal requirements.
• Customer accounts: Retained until you request deletion.
• Marketing emails: Until you unsubscribe.

6. Cookies & Tracking Technologies

• Cookies help us analyze website traffic, remember cart items, and personalize your experience.
• You can disable cookies via your browser settings, but this may limit website functionality.
• We use tools like Google Analytics to improve our services (see their privacy policies [link]).

7. International Data Transfers

• Your data may be transferred to/processed in countries outside your residence (e.g., for international shipping).
• We ensure all transfers comply with applicable laws (e.g., GDPR for EU customers).

8. Your Rights

Depending on your location, you may:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Object to data processing (e.g., analytics).
• Request a copy of your data in a portable format.

To exercise these rights, contact us at info@topstatues.com

9. Children’s Privacy

Our website and products are not intended for users under 16. We do not knowingly collect data from minors.

10. Policy Updates

We may update this policy to reflect changes in laws or business practices. Updates will be posted here with a revised “Last Updated” date.

11. Contact Us

For privacy-related questions or requests:

• Email: info@topstatues.com
• Phone: +852 65492201 or +977 9841321806
• Mailing Address: info@topstatues.com