Return & Refund Policy
Last Updated: 01-11-2024
At [Your Business Name], we take pride in offering handcrafted, one-of-a-kind items. We want you to love your purchase, but if you’re unsatisfied, here’s how we handle returns and refunds:
1. Eligibility for Returns
- Timeframe: Returns or refunds must be requested within [14 days] of receiving your order.
- Condition: Items must be unused, undamaged, and in their original packaging. Due to the delicate nature of handicrafts, any signs of wear or damage may void eligibility.
- Proof of Purchase: A valid order number or receipt is required.
2. Non-Returnable Items
To protect our artisans and maintain quality, the following items cannot be returned:
- Custom-made or personalized handicrafts (e.g., engraved, bespoke designs).
- Fragile items (e.g., ceramics, glassware) damaged due to improper handling after delivery.
- Final sale items (clearly marked as non-returnable).
- Perishable goods (e.g., natural fiber products susceptible to mold).
3. How to Initiate a Return
- Contact Us: Email info@topstatues.con within 7 days of delivery with your order number, photos of the item, and reason for return.
- Approval: We’ll review your request and provide return instructions if approved.
- Ship Back: Securely repackage the item (we recommend insured shipping) and send it to: info@topstatues.com
4. Refund Process
- Approved Returns: Refunds are processed within [5–10 business days] of receiving the returned item.
- Payment Method: Refunds are issued to the original payment method. Note: Shipping fees are non-refundable unless the return is due to our error.
- Store Credit: For non-returnable items or partial refunds, we may offer store credit as a goodwill gesture.
5. Damaged or Defective Items
- Notify Us Immediately: Contact us within 48 hours of delivery with photos/video of the damage.
- Resolution: We’ll arrange a free replacement (if available) or a full refund.
6. Exchanges
- Exchanges are subject to item availability. Contact us to confirm stock before shipping your return.
- Customers cover return shipping costs for exchanges unless the error was ours.
7. Return Shipping Costs
- Customer Responsibility: You pay for return shipping unless the return is due to our mistake (e.g., wrong item shipped).
- Lost Packages: We’re not liable for returns lost in transit. Use a trackable shipping method.
8. International Returns
- Customs Fees: Customers are responsible for any duties/taxes incurred on returned items.
- Processing Delays: International refunds may take longer due to customs or bank processing.
9. Contact Us
For questions or assistance:
- Email: info@topstatues.com
- Phone: +852 65492201 or +977 9841321806
- Address: [Your Business Address]
10. Policy Updates
We reserve the right to update this policy. Changes will be reflected on this page with a revised “Last Updated” date.
