Shipping Policy

Last Updated: 01-11-2024

Thank you for shopping at Mantra Handicrafts ( www.topstatues.com) We aim to provide a seamless shopping experience, including transparent and reliable shipping. Please review our shipping policy below for details on how we handle orders and deliveries.

1. Order Processing Time

• Orders are typically processed within 5 to 7  business days  after payment is confirmed.
• Processing times may be longer during holidays, sales, or promotional periods. We will notify you of any delays.

2. Shipping Methods and Carriers

• We partner with trusted shipping carriers, such as USPS, FedEx, DHL, UPS, Skynet, Aramex to deliver your orders.
• Available shipping methods and estimated delivery times will be 5 to 7 days.

3. Shipping Costs

• We provide free worldwide shipping on all statues.

4. International Shipping

• We ship  worldwide.
• International orders typically take 5 to 7 business days to arrive, depending on the destination and customs processing.
• Customers are responsible for any customs duties, taxes, or import fees. These charges are not included in the product or shipping costs.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
• If you have not received your tracking information within 5 business days, please contact us at info@topstatues.com

7. Shipping Address

• Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses.
• If you need to update your shipping address, contact us immediately at info@topstatues.com . Changes may not be possible once the order has been processed.

8. Delays and Lost Packages

• While we strive to meet estimated delivery times, delays may occur due to carrier issues, weather, or customs.
• If your package is lost or significantly delayed, contact us at info@topstatues,com , and we will work with the carrier to resolve the issue.

9. Undeliverable Packages

• If a package is returned to us as undeliverable (e.g., incorrect address, unclaimed), we will contact you to arrange reshipment. Additional shipping fees may apply.

10. Changes to This Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about our shipping policy, please contact us at:

• Email: info@topstatues.com
• Phone: +852 65492201 or +977 9841321806